After spending over a decade in the fireplace industry, we had first-hand experience communicating with end-users, distributors, manufacturers and even engineers. A common issue involved in the life span of an appliance was ongoing support.

Ember Spirit was born out of a simple idea - prioritizing customer support. While a customer receives a level of service during the warranty period, what happens beyond that? Where does a customer turn for ongoing maintenance and support to ensure their investment continues to provide the same warmth and comfort as the day they first turned on their appliance?

At the core of the business is an unwavering commitment to our customers. We believe that building strong relationships with them and providing exceptional service is key to our success. Whether you're an appliance owner, a distributor or a manufacturer we are dedicated to meeting your needs and aim to exceed your expectations.