What to expect during your engineer visit
Gas fire Service:
Discuss customer issues on arrival.
Carry out operational checks.
Clean the fire internally, including glass and panels where possible.
The fire’s seals are checked and replaced where required.
Perform gas safe safety checks. Your appliance will be checked to ensure it is operating within the correct parameters. Safety device operation checked.
Appliance batteries replaced - where required.
Everything is recorded in a digital service and maintenance form which will be emailed to you at the end of your visit. This will be provided alongside any relevant images and your invoice/receipt.
Discuss any required or potential future work that may be required and plan accordingly.
Onward reminders can be arranged to ensure your appliance is operating at its optimal level for years to come.
While not every service is the same, this is an example of the average service and the framework we work toward at Ember Spirit.
Fire breakdown:
Before the visit we will request as much information as possible, potentially images. This can often prevent extra visit’s and get your appliance up and running sooner.
On arrival we will examine the appliance and discuss any issues with you, potentially highlighting a root cause of the current issue.
We will then set about rectifying any issues, fitting any required part.
Standard safety checks will be carried out.
Any other concerns found during the works will be discussed and where required a plan put in place to rectify or monitor.
Any glass removed will be given a clean with standard glass cleaner to ensure any residue from the works is removed.
The fire where possible will be left working, if the fire’s issue isn’t resolved a plan of action will be discussed to get you the best resolution, of course this will change dependent on the your wishes, the fires state and if it is viable to carry out the work:
we will only replace parts on an appliance primarily at your request with all the information at hand and further to this that we feel is fit for long term usage. The last thing we want is to replace a part for something to fail in the coming months, this is not cost effective for yourself as our client and replacing parts for the sake of replacing parts is not a model we believe serves us as a business.
Pre service work
Post service work
Pre service work
Post service work
Pre breakdown work
Post breakdown work